N-Able Technologies is a premiere provider of Managed Services solutions, and offers without a doubt, the most affordable and scalable solution on the market today. As one of the very few, Elite N-Able Technologies Partners and Integrators, MY WEBTEK now has access to the entire N-Able product line, including N-Central, N-Compass, NTR, and other add-ons solutions, such as Remote Environment Manager, for example, a domain and Active Directory management utility. And so, not only can we sell N-Central and other products on behalf of N-Able, but we can also install the solution for you, configure it, and provide any technical and/or sales training you might need.
In fact, we offer a fully-hosted model, for those companies that would love to get into managed services, but whom may not have the revenue to purchase such a solution outright, where we provide everything, soup-to-nuts, including: a server, collocation and bandwidth, the software, all licenses, all maintenance and support, all upgrades, all technical training, all sales training, and all sales materials (such as price lists, Data Sheets, etc...), and we will even host webinars or conference calls on your company's behalf, to help you close sales. And as if that wasn't enough, MY WEBTEK is also offering an unheard of stimulus package right now, in these trying economic times, by way of a Zero-dollar ($0) investment opportunity. That's right, absolutely Zero out of pocket expense!!! In other words, we provide everything I just mentioned, including the labor, making the entire solution not only "cost-free", but also "hands-free", for $0.00 out of pocket, and without any 2 year minimum contract that other providers like Zenith InfoTech offer. You basically only buy product as you have opportunities to sell it, just like you would with any other product on the market like laptops, servers, and other software. You don't have to pre-purchase any number of licenses, and contracts only last as long as the contracts you maintain with customers (which are a minimum of 1 year in length, due to leasing requirements we have with the manufacturer) and so, unlike the traditional program directly with N-Able, since you don't have to pre-purchase blocks of licenses, you never have unused licenses sitting around collecting absolutely no ROI, and costing annual support fees to boot. We eat those costs for you!!! You can rebrand the solution as your own product, with your own logos, and we even offer outsourced IT support or help desk support, at a reduced rate (Note: Once in a while, or Time and Materials work, pays 20% to you, for every hour we work on your behalf. Regular, ongoing work, pays much higher, and is based on a sliding scale, according to the number of dedicated technicians needed and the amount of weekly hours. Rates can go as high as 40% paid out on every hour, however.). Finally, unlike other hosted models, such as Zenith InfoTech, all of our support professionals are English-speaking, American Citizens, and our entire operations is based in the United States (i.e.; we do not outsource to India). I say this not to put down anyone who is from India, it has just been my experience, having worked with Zenith InfoTech in the past, that it is extremely hard to get support from someone that you can barely understand, especially when compounded by the use of technical jargon.
Anyway, getting back to N-Able's product line, the new N-Central line, version 6.7, is jam-packed with functionality, allowing any IT provider to streamline their operations, and eliminate the manual preventative maintenance tasks their technicians normally perform on a monthly basis for customers. As a result, IT providers can pocket more of their PM contracts, with less overhead spent on maintaining PM contracts, and while utilizing their technicians for something more productive like break-fix or project work, which no doubt pays much better too. This is all achieved, just so you know, by N-Central's ability to "Automate" preventative maintenance tasks. Now you can perform those maintenance tasks that you normally perform once a month, on a weekly basis. Things like Disk Defrags, Disk Cleanups, Temp file removal, Temporary Internet file removal, Cookie removal, Weekly Reboots, Weekly Patch Reports, and anything else you can imagine, all without any effort whatsoever. You can automate anything batch file- or VBScript-based too, according to whatever frequency or schedule you desire, thereby allowing after hours PMs for those customers who don't want their productivity effected during the day, without having to charge the customer after-hours rates, not to mention without having to pay your own IT personnel time and a half. N-Central 6.7 also has a total of 9 different forms of remote access, including RDP, VNC, Radmin, Remote Support Manager, Telnet, SSH, HTTP, HTTPS, and the new Intel vPro (allowing out-of-band connectivity with vPro-enabled Laptops, Desktops, and/or Servers, somewhat similar to KVM-over-IP or ILO). This means you have access to literally every device on the network, whether server, desktop, laptop, printer, switch, load balancer, appliance, etc... Even web sites can be monitored and accessed remotely thru the console, via HTTP or HTTPS access. The result, is that it becomes possible to remotely support a network or customer's environment, nearly in its entirety, and as much as physically possible. This can save customers hundreds of dollars or more annually on trip charges, while at the same time saving companies who have their own internal IT department(s), monies normally paid to IT personnel for gas, mileage, or what have you. When Intel vPro technology is in place, you can achieve BIOS-level access, which enables you to do up to 95% of all support remotely, including diagnosing hardware failures. Other native features of N-Central include, 24x7x365 performance monitoring, alerting, notification with the option to escalate, manual or scheduled reporting, patching, trend forecasting, task automation (as just mentioned above), and more.
As a stand-alone solution, N-Central is completely scalable. It goes far beyond the basic ping, red light, green light monitoring of other solutions like What's Up Gold, and beyond up-down status or basic SNMP monitoring that you'd expect from other products, like SolarWind's Orion Network Performance Monitor. Rather, it includes support for ICMP-, SNMP-, WMI-, ODBC-, TCP-, and SYSLOG-based monitoring, as well as Text file analysis and file analysis (allowing you to see attributes for individual directories or files like size, as well as providing a means to alert on even home-grown, custom, or proprietary applications). This, coupled with the ability to add your own SNMP OIDs, gives you the ability to monitor practically any device or application. Nearly all operating systems are supported too, including Windows 95, 98, Me, NT, 2000, 2003, 2008, XP, Vista, and even 64-bit Windows operating systems, as well as, Mac OS X, Linux, Suse, Solaris, and even Novell. You can even remotely access Linux and Mac systems from the main console, and Mac users can also log in and access Windows or Linux systems from their Mac laptops or desktops. Furthermore, the products ability to monitor both sides of the demark make it capable of distinguishing between Internet outages and problems with a probe or agent onsite, which means you can identify ISP outages and contact ISPs concerning them, as fast as possible, regardless of whether your router or firewall is leased by the ISP themselves (Note: Most ISP providers don't allow access to their hardware by customers, but N-Central's ability to monitor connectivity shows any latency, packet loss, or outages regardless.). Data Caching capabilities also enable you to have visibility even during an Internet outage. In other words, when an outage occurs, systems start caching their performance metrics and alerts locally, in a text file (meaning the absolute minimum disk space is used), and then when the outage subsides, that information is streamed back to the central server, updating any alerts, sending out any notifications, and/or updating any graphs or other values, thereby providing visibility for any issues that may have sprung up during the Internet outage. The benefits, functionality, and applications for N-Central, are practically limitless. As integrators, we've installed N-Central in every environment imaginable, including Data Centers, Hospitals, Radiology Clinic, Allergy Clinics and Family Practices, Law Firms, Construction Companies, Commercial Real Estate companies, Trading Companies, Software Companies, Video Production companies, other IT provider's shops, companies with their own internal IT departments, you name it!!! Software companies love the solution, because in addition to providing a bunch of different forms of remote access, it also doubles as a bug tracker, by way of it's ability to parse text files for warnings or errors, thereby enabling software companies to take a proactive approach to supporting their customers, and/or offering a more comprehensive support plan, while at the same time driving additional support labor.
For those companies financially burdened in the current economy, our hosted solution has literally meant the difference between closing a company's doors, and surving or even thriving, despite current economic conditions, by the solution's shear ability to automate preventative maintenance alone. Those companies who are caught between being unable to afford their overhead, and an inability to let IT personnel go, due to heavy workloads, can now scale back their operations without overworking those IT personnel that they retain. They can even grow without having to hire on additional staff to large extents, by offloading most of the work to N-Central. In reality, using N-Central, without even factoring in automation for preventative maintenance tasks, one person can literally support hundreds or even a few thousand devices. Custom install package can be uploaded into the console and pushed out in a mass-deployment to hundreds of systems at once, thereby making software deployments or updates a breeze, regardless of the number of systems. Remote access to everything on a customer's network, means personnel can do more from their desk, without having to travel between floors, down the hall, or driving to a remote branch office(s) more than 95% of the time. IT personnel can also work on multiple issues at the same time using N-Central, and Remote Support Manager enables them to perform more than 80% of all remediation not only remotely, but behind the scenes (i.e.; transparent to the customer or end user), and without affecting end users (i.e.; without having to take remote control of their systems). And because N-Central is constantly diagnosing the entire network environment, 24x7x365, more than 90% of all diagnostics are already done for you, so it's simply a matter of reviewing graphs and results, or email alerts that come in from systems or network devices, all of which can be done in mere minutes, now that you don't have to manually perform the diagnostic tasks that N-Central physically performs around the clock. The result, is that companies save a minimum of $40,000 annually for each technician they no longer have to hire or maintain, while at the same time making their operations centralized, more organized, more secure, more streamlined and optimized, while providing the highest up-time possible. So for those companies who need to scale back, but don't have the first clue where to start, look no further. N-Central will save you money in countless ways, while at the same time enhancing your ability to support company and/or customer networks, far beyond what could ever be accomplished manually.
To conclude, another optional product for IT providers or companies with their own internal IT department(s) or help desk(s), is NTR. NTR is a revolutionary new product that offers remote access similar to GoToAssist, Linktivity, and other products, but at a fraction of the price. It can be rebranded with your company logo, and it offers some incredible features, including: the ability to chat between other personnel logged into the system (allowing escalation or aid for junior technicians, from senior technicians); the ability for customers or end users to see the status of technicians or IT personnel (i.e.; online and available or off-line and unavailable); the ability for customers or end users to leave messages for technicians that they may have been working with earlier in the day on a previous issue, directly thru the interface; the ability to establish remote access more rapidly than any other solution out there; the ability to perform email-based, web-based, and self-initiated remote access; the ability to host webinars and training thru the interface; the ability to transfer files; the ability to hand off a live, remote access session, to a completely different user, without having to first disconnect and reconnect to the end user or customer (i.e.; on-the-fly hand-offs); the ability to remotely support Linux and Mac users, and more. For more information, or for pricing on N-Able offerings, call MY WEBTEK today!!!